Experience

World Economic Forum

Digital Success Specialist

June 2023 - Present

The World Economic Forum is the International Organization for Public-Private Cooperation who engages the foremost political, business, cultural and other leaders of society to shape global, regional and industry agendas. As a Digital Success Specialist, I focus on driving adoption of the Forum’s digital tools and products through Change Management and Training/Onboarding. This includes being subject matter expert for the Forum’s web-hosting platform “Forum Spaces” and supporting constituents on Singles Session Meetings. I also am a trusted Digital Success Partner for Centre teams and initiatives/communities, and support change management activities (planning, communication, training) for the Forum’s web platforms. Since June 2023, I’ve migrated over 335 initiatives from legacy project record to initiative/community record platforms within Salesforce and have either lead or participated in 20+ Design and Discovery Calls for initiative websites. Furthermore, I also helped to coordinate a brown bag event to promote recent changes to the Forum’s digital tools as part of the ONE Digital Forum initiative.

Professional

Deloitte

Consultant, Technology, Media, and Telecommunications

Mar 2019 - Oct 2021

Deloitte Consulting LLP enables clients to transform from market followers to market leaders as the US’ third largest privately owned company. At Deloitte, Jonathan co-found and led the firm’s Music Industry Practice, growing the practice to 300+ practitioners across 12+ client accounts globally. Jonathan also published reports and on topics pertinent to the music industry, and advised clients on matters such as royalty operations, digital rights management, database management, music publishing, and music streaming. Jonathan led a team that built an AI platform to capture fan data that powered Digital-Out-of-Home (DOOH) advertising for AEG Worldwide at SoFi Stadium, and also provided business intelligence and data warehousing solutions to national security clients within the U.S. Government. Finally, Jonathan led the creation of Ginnie Mae’s IT Modernization Strategy and helped the U.S. Patent and Trademark Office (USPTO) optimize the patent filing process through the design and implementation of a machine-learning based wizard that yielded more than $50 million in revenue for the firm.

Booz Allen Hamilton

Senior Technology Consultant

May 2017 - Mar 2019

Booz Allen Hamilton is a global firm of approximately 29,200 diverse, passionate, and exceptional people driven to excel, do right, and realize positive change in everything the firm does. While at Booz Allen, Jonathan audited the policies and procedures for $4 billion+ in Fourth Estate Agency IT expenditures for the U.S. Department of Defense’s (DoD) CIO and maintained data for 4000+ data centers in DoD’s data center management system to advise on potential FITARA closures. Jonathan also built configuration video tutorials on how to install new mobile app updates for iOS and Android users and drafted Service Desk instructions to install new mobile apps on 30,000+ devices for the Defense Information Systems Agency’s (DISA) Unclassified Mobility Program. Furthermore, Jonathan tested DISA’s Data System Assessment Tool (DSAT) for the Enterprise Mission Assurance Support Service (eMASS) and Risk Management Framework (RMF) cyber compliance and crafted social media posts on mobile device management for DISA’s Twitter account.

Logistics Systems Inc.

Program Manager, U.S. Department of Defense

Dec 2015 - May 2017

Logistics Systems Incorporated (LSI), a Service Disabled Veteran Owned Small Business (SDVOSB) and Small Disadvantaged Business (SDB) founded in 2002 and headquartered in Washington, DC. As a Program Manager for the Office of Legislative Affairs (OASD-LA) in the U.S. Department of Defense (DoD), I achieved legislative documents and testimonies, coordinated staff time and attendance reports, liaised with corporate management and DoD executives on contractual disputes, as well as wrote due diligence reports on the positions of 535 Members of Congress to pending legislation. I also collaborated with SharePoint engineers to test and deploy a tracking system for congressional travel, and maintained a database of over 13,000 engagements, correspondence, and travel with congressional staffers that were meticulously collected and analyzed via congressional correspondence. Furthermore, I tracked and assigned over 2,500 letters sent to DoD by Members of Congress and facilitated the digital transmission of 2,500+ letters sent to DoD by 500+ Members of Congress.

Curtis, Mallet-Prevost, Colt & Mosle LLP

International Arbitration Paralegal

Apr 2015 - Oct 2015

Curtis LLP is an international law firm with 250 attorneys in 19 offices worldwide. As an International Trade Paralegal, Jonathan analyzed shareholder due diligence on public companies, coordinated the discovery of documents received in client disputes, created public versions of quantitative exhibits in response to government questionnaires, and filed legal memoranda for trade-related questionnaires. Jonathan also reviewed legal authorities and factual exhibits for submissions to international courts, analyzed hearing transcripts, and filed legal memoranda with government regulators. Finally, Jonathan researched legal decisions issued by international trade courts and tracked the discovery of documents received from clients and co-counsels participating in international commercial disputes.

ICF International

Research Technician

May 2014 - Apr 2015

ICF International is a global consulting and technology services company that provides strategic planning, management, marketing and analytics for governments and businesses. As of 2019, the company has over $1.48 billion in revenue, with approximately 7,000 full and part time employees in more than 90 offices. As a Research Technician for the Office of Consular Technology (CST) in the Office of the Assistant Secretary of State for Consular Affairs, I audited contractor billing practices to ensure compliance with Federal Acquisition Regulations (FAR) standards, built Microsoft Access databases to track the distribution of office space and calculate travel expenses for government employees, and reviewed memos for the State Department’s consular technologies to facilitate bureau milestones for the ConsularOne software application.

The Trade Partnership

Temporary Data Analyst

Jan 2014 - Apr 2014

Trade Partnership Worldwide, LLC is an international trade and economic research firm. As a Temporary Data Analyst, Jonathan audited databases of congressional contacts for a coalition looking to reinstate trade benefits, categorized import/export data for agency, embassy, and trade association clients, and wrote business intelligence reports on companies looking to reduce costs incurred by tariffs. Jonathan also managed the company’s social media pages, produced profit and loss (P&L) statements on export receipts, and published HTML content to the company's website using Adobe Dreamweaver.

SoundExchange

Senior Analyst, Publisher Rights Management

Nov 2021 - May 2023

SoundExchange (SX) provides royalty solutions for sound recordings and publishing, collecting, and distributing digital performance royalties on behalf of over 245,000 recording artists’ and master rights owners’ accounts. While at SX, Jonathan compares the royalties received from a publishing client’s reports of usage against their performance activity and conducts user testing on software to provide ownership information for unclaimed and unmatched works. Jonathan also ensures that publishing rights data complies with industry standards such as Common Works Registration (CWR) and Digital Data Exchange (DDEX) and leads the migration of the matching and linking data for 59+ million works to an Oracle Analytics Cloud (OAC) environment. Lastly, Jonathan manages the business intelligence reporting for quarterly assessments of department Service Level Agreements (SLA) and Key Performance Indicators (KPI) with the Canadian Musical Reproduction Rights Agency (CMRRA) and validates scoring methodologies for matching songwriting information to sound recording data.

Office of the U.S. Trade Representative (USTR)

Policy Research Intern

USTR was created in 1962 to advise the President on trade issues. There, Jonathan analyzed foreign data-flow restrictions, assembled weekly executive reports, and researched legal statutes on U.S. industries, and reviewed public corporate filings on emerging tech companies.

United Nations Relief and Works Agency (UNRWA)

Legal Assistant Intern

UNRWA provides social, economic, and education support for over 5.2 million Palestinian refugees. At UNRWA, Jonathan advised on legal matters, pitched content for the social media , and crafted talking points on complying with international development regulations.

U.S. Department of State, Bureau of Near East Affairs

Management Intern

The Bureau of Near Eastern Affairs leads U.S. foreign policy in the Middle East and North Africa. There, Jonathan catalogued the job applications, drafted policy briefs on Afghan development dollars, and coordinated dozens of events with high-level officials that were attended by hundreds of department interns.

Woodrow Wilson Center for Scholars

Economic Research Intern

The Wilson Center is the nation’s key non-partisan policy forum. At the Wilson Center, Jonathan analyzed statistical trends, proofread policy memos, compiled research, published blog articles and twitter posts, and supervised dozens of events.

International Trade Administration (ITA)

Data Analytics Intern

ITA manages this global trade and investment for U.S. industries. At ITA, Jonathan analyzed trends in export data, drafted language for seminars to promote the department’s export initiatives, and reviewed language for contracts with exporting partners.

U.S. Congresswoman Chellie Pingree (D-ME)

Communications Intern

Chellie Marie Pingree is the U.S. representative for Maine's 1st congressional district. As her intern, Jonathan catalogued press releases for the Congresswoman’s website, composed congratulatory letters, and represented the Congresswoman at community events.

Internships

U.S. Congressman Michael Michaud (D-ME)

Public Affairs Intern

Michael Michaud is a former U.S. representative for Maine's 2nd congressional district. As his intern, Jonathan generated congressional support for Free Trade, printed statements for the Congressional Record, researched pending legislation and transcribed major hearings.

Education

  • Georgetown University

    MS in Technology Management

    Expected Summer 2024

  • SOAS, University of London

    Certificate in International Diplomacy

    Graduated Spring 2013

  • American University

    BA in International Affairs

    Graduated Fall 2013

  • Waynflete School

    High School Diploma

    Graduated Spring 2010

Skills

Ableton Live

Adobe After Effects

Adobe Dreamweaver

Adobe Illustrator

Adobe Lightroom

Adobe Photoshop

Adobe Premiere Pro

Amazon Web Services

Apple Logic Pro

Atlassian Confluence

Atlassian Jira

Atlassian Trello

Bloomberg Industry Group

Cisco Systems

Coinbase

Data Center Inventory Management (DCIM)

Congressional Quarterly (CQ)

Github

eCopyright Office (eCO)

Electronic Data Gathering, Analysis, and Retrieval System (EDGAR)

Facebook Business Suite

Enterprise Mission Assurance Support Service (eMASS)

ITIL v.3 2011 Foundations

Google Analytics

Microsoft Access

JetBrains DataGrip

Microsoft Outlook

Microsoft Azure DevOps Server

Microsoft SharePoint

Microsoft PowerBI

Microsoft Word

Microsoft Skype

Open Source Software (OSS)

Ethereum Blockchain

Host Based Security System (HBSS)

LexisNexis

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Informatica

MagicDraw

Microsoft InfoPath

Microsoft Project

Microsote Visual Basic Application (VBA)

Non-Fungible Tokens (NFT)

PostgreSQL

Propellerhead Reason

Splunk Search Processing Language

Structured Query Language (SQL)

Microstrategy

Opensea

Public Access to Court Electronic Records (PACER)

SPSS

Tableau

Twitter Tweetdeck

MobileIron Apps

Oracle Analytics Cloud (OAC)

R Programming Language

SS&C Technologies BluePrism

Technology Business Management (TBM)

WordPress

SAP Business Objects

STATA

TechSmith Camtasia Studio

YouTube Creator Suite

Top Secret Clearance

Salesforce

User Experience (UX)

Web Development

Slack

Salesforce Marketing Cloud

ChatGPT

Google Bard

Ableton Live Adobe After Effects Adobe Dreamweaver Adobe Illustrator Adobe Lightroom Adobe Photoshop Adobe Premiere Pro Amazon Web Services Apple Logic Pro Atlassian Confluence Atlassian Jira Atlassian Trello Bloomberg Industry Group Cisco Systems Coinbase Data Center Inventory Management (DCIM) Congressional Quarterly (CQ) Github eCopyright Office (eCO) Electronic Data Gathering, Analysis, and Retrieval System (EDGAR) Facebook Business Suite Enterprise Mission Assurance Support Service (eMASS) ITIL v.3 2011 Foundations Google Analytics Microsoft Access JetBrains DataGrip Microsoft Outlook Microsoft Azure DevOps Server Microsoft SharePoint Microsoft PowerBI Microsoft Word Microsoft Skype Open Source Software (OSS) Ethereum Blockchain Host Based Security System (HBSS) LexisNexis Microsoft Excel Microsoft PowerPoint Microsoft Teams Informatica MagicDraw Microsoft InfoPath Microsoft Project Microsote Visual Basic Application (VBA) Non-Fungible Tokens (NFT) PostgreSQL Propellerhead Reason Splunk Search Processing Language Structured Query Language (SQL) Microstrategy Opensea Public Access to Court Electronic Records (PACER) SPSS Tableau Twitter Tweetdeck MobileIron Apps Oracle Analytics Cloud (OAC) R Programming Language SS&C Technologies BluePrism Technology Business Management (TBM) WordPress SAP Business Objects STATA TechSmith Camtasia Studio YouTube Creator Suite Top Secret Clearance Salesforce User Experience (UX) Web Development Slack Salesforce Marketing Cloud ChatGPT Google Bard

Leadership

  • Recording Academy

    Class of 2022 Professional Member

  • Shakespeare Theater Company

    Young Professionals Consortium Board Member

  • Toastmasters International

    Speakeasy at the University Club President

  • United Nations Association

    National Capitol Region Rules Committee Member

  • Kitchology

    Social Media Manager

  • Seeds of Peace

    Peer Support Leader

  • Roosevelt Institute

    10 Ideas Journal Contributor

  • American University Student Government

    Deputy Chief of Staff to Student Body Presient

  • Brookland FC

    Assistant Youth Soccer Coach

Click Here to view Jonathan’s Resume

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Talent